Terms and Conditions


  1. References to “us” and “we” are to Content Canada;
  2. References to “you” or “your” are to the person or company booking the conference ticket or Sponsorship;
  3. Sponsor refers to the person, firm or company whose details are specified in the Sponsorship Agreement;
  4. Sponsorship Agreement means the agreement to be completed and signed by the Sponsor in order to become an Event Sponsor;
  5. Sponsorship Fees refer the fees payable by the Sponsor under the Sponsorship Agreement in order to sponsor the Event;
  6. Agreement refers these Terms and Conditions and the Sponsorship Agreement;
  7. Event refers the relevant event described in the Sponsorship Agreement;
  8. Venue means the venue at which the Event is held, as set out on the Sponsorship Agreement;
  9. Cancellation Charge refers to the charges for any Sponsorship cancellation.


  1. Content Canada is owned and operated by C21 Media Limited, a company registered in England and Wales with registration number 10897357 and registered office at 148-150 Curtain Road, London EC2A 3AT.
  2. To the fullest extent permitted by UK law, we exclude: (i) all liability for loss, injury or damage to persons or property at the conference; (ii) all indemnities, warranties, representations, terms and conditions (whether express or implied); and (iii) any actual or alleged indirect loss or consequential loss howsoever arising suffered by you or any loss of profits, anticipated profits, savings, loss of business revenue, loss of business, loss of opportunity, loss of goodwill, or any other type of economic loss (whether direct or indirect). If we are liable to you for any reason, our total liability to you in relation to the conference is limited to the value of sums paid by you in respect of the conference.
  3. These Terms and Conditions contain the entire agreement and understanding between us and supersede all prior agreements, understandings or arrangements (both oral and written) relating to the subject matter of these Terms and Conditions.
  4. These Terms and Conditions shall not create, nor shall they be construed as creating, any partnership or agency relationship between us.
  5. These Terms and Conditions and the rights and obligations of both parties shall be governed by, and construed in accordance with, the laws of England and Wales and both parties irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute which arises hereunder.
  6. If, by reason of any Force Majeure Event, we are delayed in or prevented from performing any obligations under this agreement, then our obligations will be suspended during the period of the delay or non-performance. We will not be deemed to be in breach of this agreement and no loss or damage will be claimed by you by reason thereof.
  7. We reserve the right to amend these Terms and Conditions from time to time. However, you will be subject to the Terms and Conditions in force at the time.
  8. For further information, please contact Content Canada on +44 (0) 20 7729 7460 or [email protected].


  1. Registration
    1. All registrations for the Content Canada conference are subject to availability and receipt of full payment.
    2. A binding contract will be formed when confirmation is emailed to you (whether or not it is received) using the contact details you provided at the time of registration. You should contact us if you have not received confirmation within 5 days of your registration.
    3. Delegate passes issued for use at the conference are valid for the named attendee only and cannot be transferred or shared without written permission by Content Canada.
    4. We reserve the right to refuse to accept any registration.
    5. We reserve the right to refuse admission to, or eject from the conference, any person who fails to comply with these Terms and Conditions or who in our opinion represents a security risk, nuisance or annoyance to the running of the conference. You agree to comply with all reasonable instructions issued by us or the venue owners at the conference.
  2. Ticket prices and payment
    1. We reserve the right to change ticket prices at any time, but changes will not affect registrations which have already been confirmed.
    2. UK registrations are subject to current rate VAT.
    3. Where we have invoiced for your ticket, payment must be received in full and in cleared funds no later than 48 hours before the conference. If payment in full is not received before the conference, we reserve the right to either require such payment as a condition of your entry or refuse you entry to the conference. In such cases, any balance remains due and payable.
    4. Tickets purchased less than two weeks before the date of the conference require payment in full by bank transfer or credit card only. We reserve the right to cancel your registration if payment is not received.
    5. Discounts for group registrations are only valid for the number of delegates specified in your contract. If the number of delegates that actually attends the conference is (for any reason) less than the number specified in your contract, then we reserve the right to change the ticket price charged to reflect the number of delegates that actually attend the conference in line with our published prices then in force.
  3. Changes and cancellations
    1. We reserve the right to change the format, speakers, participants, content, timing, venue location and programme or any other aspect of the conference at any time and for any reason, whether or not due to a Force Majeure Event, in each case without liability. Where we alter the time or location of the conference, we will provide you with reasonable notice and offer you the choice of either a credit for a future event (up to the value of sums paid by you in respect of the conference) or the opportunity to attend the conference as varied.
    2. We reserve the right to change the date or cancel the conference at any time for any reason. Where we change the date or cancel the conference for any reason except due to a Force Majeure Event, we will offer you the option of attending any rearranged conference we choose to organise. If you notify us in writing before the date of the conference that you do not wish to attend the rearranged conference or if we elect not to rearrange the conference, you will be entitled to either a credit note or refund (up to the value of sums paid by you in respect of the conference).
    3. Where a Force Majeure Event has or may have an adverse impact on: (i) the ability to hold the conference at the planned venue or on the planned date; or (ii) the conference generally, then we will be entitled but not obliged to either: (i) provide alternative facilities or venue for the conference; and/or (ii) reschedule the conference. Any of your fees received by us shall be applied to any rearranged or rescheduled conference held pursuant to this condition and you will not be entitled to object to such rearranged or rescheduled conference or have any right to claim any compensation in respect thereof. If we are unable or elect not to rearrange or reschedule the conference pursuant to this condition, you will be entitled to receive either a credit note or refund (up to the value of sums paid by you in respect of the conference) less an administration charge equivalent to 25% per cent of the total amount of your fees (which we may either deduct from any refund or credit note or invoice you separately). For the purpose of this condition “Force Majeure Event” means any event arising that is beyond our reasonable control including (without limitation to) speaker or participant cancellation or withdrawal, supplier or contractor failure, venue damage or cancellation, health scares, industrial dispute, governmental regulations or action, military action, fire, flood, disaster, civil riot, acts of terrorism or war. These terms and conditions shall apply in respect of any rearranged or rescheduled conference organised by us pursuant to this condition.
    4. To the fullest extent permitted by UK law, we will not be liable to you for any loss, delay, damage or other liability incurred resulting from or arising in connection with the cancellation or date change of the conference howsoever arising or any venue change.
    5. While every effort is made to ensure delegates can attend all sessions, certain sessions may prove too popular for the room capacity. In these exceptional circumstances, entry will be on a strictly first-come, first-served basis.
    6. Substitutions with employees from your organisation are welcome at no extra cost provided that we have at least 48 hours prior notice of the name of your proposed substitute and have received payment in full. Please notify us of any substitutions by email [email protected]. In all other respects delegate registrations are issued for your personal use only and cannot be shared with any person during the conference.
    7. No refunds will be given in respect of any cancellations or non-attendance.
    8. We are not liable for travel, accommodation or other costs and expenses incurred (including wasted costs and expenses) if we are required to cancel or relocate the conference as a result of an event outside our control.
  4. Content
    1. All rights in all presentations, documentation and materials published or otherwise made available as part of the conference (including but not limited to brochures, information packs, audio or audio-visual recording of the conference) (“Content”) are owned by us or are included with the permission of the owner of the rights.
    2. Unauthorised photography, filming, recording, republication, broadcast or other dissemination of the Content is expressly prohibited.
    3. You consent to filming, sound recording and photography of the conference as a delegate and you consent to the use of any such recording or photography for promotional, marketing and other purposes.
    4. Whilst we take reasonable care to ensure that the Content created by us is accurate and complete, some of it is supplied by third parties and we are unable to check its accuracy or completeness. The Content is provided on an “AS IS” basis without any warranties of any kind (express or implied). We hereby exclude to the fullest extent permitted by law all liabilities, costs, claims, damages, losses and/or expenses arising from any inaccuracy or omission in the Content or arising from any infringing, defamatory or otherwise unlawful material in the Content.


  1. Sponsorship details, fees and payment terms
    1. The sponsorship provisions and deliverables are detailed in the Sponsorship Agreement and can be altered only with written consent from the other party.
    2. The Sponsor agrees to pay the Sponsorship Fee in accordance with the payment terms set out in the Sponsorship Agreement.
    3. Unless otherwise agreed, the Sponsorship Fee will be invoiced in one instalment and is payable within 30 days of the invoice date or the beginning of the sponsored event, whichever occurs first.
    4. The Sponsorship Fee is exclusive of tax (including but not limited to, VAT and HST) which shall be charged at the rate in force at the time of invoice.
    5. Instructions for payment will be outlined on all invoices. All bank charges payable on transfers have to be borne by the Sponsor.
    6. In the event the Sponsor fails to meet the payment obligations, then we shall be entitled to deem that the Sponsor has cancelled their sponsorship for the event and exercise our rights under “Cancellation by sponsor”.
    7. Sponsors whose Sponsorship Fee remains unpaid by commencement of the Event may be denied access to the Event/Venue.
    8. Unless otherwise agreed, the sponsorship is restricted to the one event outlined in the Sponsorship Agreement and shall not be carried forward and/or transferred to any other future event organised by Content Canada or C21 Media Ltd.
  2. Cancellation by Sponsor
    1. All cancellations must be submitted in writing to Content Canada, 148-150 Curtain Road, London EC2A 3AT or by email to [email protected].
    2. If the Sponsor cancels the Sponsorship Agreement over 3 months prior to the Event, the Sponsor agrees to pay 50% of the contracted Sponsorship Fee as Cancellation Charge.
    3. If a Sponsor cancels the Sponsorship Agreement within 3 months of the Event, the Sponsor agrees to pay 100% of the contracted Sponsorship Fee as Cancellation Charge.
    4. If a Sponsor cancels with an outstanding balance due, the Sponsor remains liable for the entire balance due, plus reasonable legal fees to collect.
    5. Upon receipt of a Sponsorship cancellation notice, we reserve the right to resell the sponsorship item(s) forfeited.
    6. The Sponsor acknowledges that the Cancellation Charge represents a reasonable pre-estimate of the likely losses and costs incurred by Content Canada or C21 Media Ltd as a result of the Sponsor’s cancellation and that they do not represent a penalty. For the avoidance of doubt, we are not required to mitigate our losses and/or costs in such circumstances and the Cancellation Charge shall remain payable even where we are able to resell the sponsorship item.
  3. Postponement or cancellation by Content Canada
    1. Content Canada shall be relieved of its obligations under this Agreement in the event that the holding of the Event or the attendance at the Event by the Sponsors and/or any other Sponsor and/or any visitors is impossible, illegal or substantially or materially interfered with, due to any cause or causes beyond the reasonable control of Content Canada or the providers of the Venue including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion, civil commotion, armed hostilities, act of terrorism, revolution, blockade, embargo, strike, lock-out, sit-in, industrial or trade dispute, adverse weather, disease, risk to public health, accident to or breakdown of plant or machinery, shortage of any material, labour, transport, electricity or other supply, regulatory intervention, general advice or recommendation of any government (including any government agency or department), regulatory authority or international agency against travel, events and/or public gatherings, or the Venue becomes unavailable and/or unfit for occupancy and/or use (“force majeure”).
    2. In the event of force majeure, Content Canada may cancel, amend the date of the Event or change the Venue or otherwise alter the Event. Should the Event be cancelled, curtailed or adversely affected by any cause not within the reasonable control of Content Canada including but not limited to any of the force majeure events as identified in the preceding paragraph, Content Canada shall be under no obligation to refund all or part of the sums paid by the Sponsor in respect of their participation in the Event. Content Canada shall be under no liability to the Sponsor or any other person in respect of any actions, proceedings, claims, demands, losses (including consequential losses), costs or expenses whatsoever which may be brought against or suffered or incurred by the Sponsor as the result thereof.
  4. Event venue, date, time and layout
    1. Content Canada reserves the rights to determine, and if it deems necessary, alter at its sole discretion, in each case without liability:
      • The location and/or size of the Venue;
      • The timings for the Event;
      • The term or duration of the Event;
      • The date or dates on which the Event is to be held;
      • The layout of the Event generally;
      • The format of the Event;
      • The content of the Event
      • The entrances and exits to and from the Event; and
      • Any and all other technical or administrative details in respect of the Event.
    2. Content Canada will use reasonable endeavours to notify the Sponsor of any changes or alterations to the Event as a whole which materially and detrimentally impact on the Sponsor’s rights under this Agreement.
    3. The Sponsor acknowledges and agrees that such changes and alterations may be required to benefit and safeguard the value of the Event as a whole. In the unlikely event that any material changes or alterations are detrimental to the Sponsor, the Sponsor further acknowledges and agrees that Content Canada may at its discretion and without obligation apply a pro rata reduction to the Fees or part of them to compensate the Sponsor for any material detriment so offered and that this shall be the Sponsor’s sole remedy in this regard.
  5. Use of branding
    1. Subject to the Sponsor complying with the provisions of this Agreement, Content Canada hereby grants the Sponsor a non-exclusive, non-transferable, royalty-free, revocable, worldwide license for the period of time between the date of the Agreement and the end of the Event, to use Content Canada branding solely and strictly for the purpose of reasonably promoting, marketing and advertising its participation in the Event.
    2. Subject to Content Canada complying with the provisions of this Agreement, the Sponsor hereby grants Content Canada a non-exclusive, non-transferable, royalty-free, revocable, worldwide license, to use the Sponsor Branding solely and strictly for the purpose of promoting, marketing and advertising the Event and the Sponsor’s involvement in the Event.
  6. Confidentiality
    1. Neither party shall use, copy, adapt, alter, disclose or part with possession of any information or data of the other party which is disclosed or otherwise comes into its possession directly or indirectly as a result of this Agreement and which is of a confidential nature (“Confidential Information”) except as strictly necessary to perform its obligations or exercise its rights under this Agreement.
    2. In all cases each party shall inform the other party immediately upon becoming aware or suspecting that an unauthorised person has become aware of Confidential Information, or that an unauthorised disclosure of Confidential Information has been made.
    3. Each party shall ensure that its personnel, sub-contractors and agents who have, or may have, access to the Confidential Information are bound by the terms of this clause. The provisions of this clause shall continue in force notwithstanding termination or expiry of this Agreement.
    4. This clause shall not apply to Confidential Information:
      1. Which the receiving party is able to prove was already in its possession at the date it was received or obtained or which the receiving party obtains from some other person with good legal title to the same or which is independently developed by or for the receiving party; or
      2. Which comes into the public domain otherwise than through the default or negligence of the receiving party; or
      3. Which the receiving party is required to disclose by law or applicable regulatory authority.
  7. Limitation of liability and indemnity
    This clause sets out the entire liability of Content Canada (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Sponsor in respect of (i) any breach of this Agreement; or (ii) any use made by the Sponsor of the Sponsorship; or (iii) any representation, statement or tortious act or omission (including negligence) arising under or in connection with this Agreement.

    1. Neither Content Canada nor any of its respective agents shall be liable to the Sponsor under this Agreement in contract, tort (including negligence and breach of statutory duty) or otherwise for any loss of profits (whether direct or indirect), revenue, goods, use, anticipated savings, goodwill, reputation or business opportunity or for any indirect, incidental special or consequential loss arising under this Agreement (whether or not reasonably foreseeable and even if it had been advised of the other incurring the same).
    2. Content Canada total liability in contract, tort (including negligence or breach of statutory duty) or otherwise arising in connection with this Agreement shall be limited to the total Fees paid by the Sponsor for the relevant Event in connection with which such liability arises.
    3. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.
    4. Nothing in this Agreement purports to exclude or limit the Sponsor’s liability for death or personal injury as a result of its negligence, fraud or fraudulent misrepresentation or any liability that cannot be excluded by law.
    5. The Sponsor shall on demand indemnify and keep indemnified Content Canada against all costs, claims, demands, proceedings and losses whatsoever made against or incurred by Content Canada, its employees, agents or contractors as a result of any breach of any term(s) of this Agreement by the Sponsor, its agents, contractors or employees.